As part of our article series on our Preferred Builders at New Braunfels real estate development John Newcombe Estate & Country Club, we bring you hill country custom home builders, Mattern & Fitzgerald. Namesakes Jason Mattern (VP Operations/Treasurer) and Kevin FitzGerald (President) started their San Antonio based Custom Builder company in the fall of 2005. And with a stellar team including Keith Wing as VP Sales/Project Management they have not looked back!
Their vision began with a focus on taking care of their customers using detailed process, enhanced communication and quality people. They continue to start each week by asking “what can we do better for you? And that makes all the difference. “
Certified Green Professional, Mattern and FitzGerald are busy building 25-30+ homes a year in the Texas Hill Country and outlying areas. Building projects range from about $300,000 to 1M+ providing extensive experience to fine tune their business model processes. And industry acknowledgment and customer experience validates it!
Award winning Custom Home Builders
In a few short years they have won over 15 building awards including 9 awards at the 2010 San Antonio parade of homes out of a possible 13 – starting with the President Award. In 2009 they received the People’s Choice Award at the San Antonio Parade of Homes. As well, over the last 4 years they have received The Summit Award for best custom product from 300k to 1M.
Texas Hill Country Homes
Perhaps the Builders Awards or for some other reason their first Newcombe Estate homeowner found Mattern & FitzGerald. One step ahead, they built the first home constructed at the Estate before the infrastructure was even completed.
Self-confessed as “insanely focused” on their customer service they utilize a detailed 9 step process, customer online web portal to track this process and a Design Center so the majority of selections are made in-house. Nothing is left to chance. By the time you enter your new home for the first night sleep you will be confident in the product delivered. These are powerful motivators for homeowners when searching for a custom home builder.
Another client then contacts them and, after the Client Interview they search together, walk land for sale and help find the dream home site, to everyone’s delight, in Newcombe Estate. With the land selected they guide their client seamlessly through the Mattern & FitzGerald process steps 2 thru 9 collaborating to refine the final details covering Architectural Planning, Financing, Design Specifications and Interior Selections, Final Pre-Construction Review, Construction, Customer Orientation, Close and New Home Warranty Management.
Beginning with the interview questionnaire seeking details as varied as furniture pieces needing accommodation, to client lifestyle expectations in the home – they consider all aspects of a custom home. They unify the building process with easy to follow schedules for the entire project. The client need never leave the Design Center, making selections from the variety of samples and swatches, all available in one location. It is this exceptional attention to detail and service that have their clients raving!
Newcombe Estate homeowners of Mattern & FitzGerald constructed custom homes were eager to comment on their building experience. Exceptional service provided by Mattern & FitzGerald is the common theme in their testimony.
“For us, the ultimate decision points for a builder came down to quality and trust. After interviewing multiple other builders, we decided on Mattern and FitzGerald. Having now completed our home, I couldn’t be happier that we did. We built our house from 1,000 miles away, and Keith with Mattern and FitzGerald ensured that there were absolutely no issues we needed to deal with. The building process for us was well organized, straightforward, and absolutely painless. Throughout the entire process, the communication was excellent and most importantly…honest. Any builder can make four walls and a roof “look nice.” It’s the quality of the small details, both structural and aesthetic, that puts Mattern and FitzGerald heads above the rest. Many times in life the concept that you get what you pay for is true, and the Mattern and FitzGerald guys are worth every penny!” – S.M.
“We are very happy that Mattern & FitzGerald built our home and highly recommend them! Their professionalism, attention to their customers, high standards, and quality of work is stellar. We also found it very helpful to be able to see our project and progress confidentially online on their website; building from long distance made that especially beneficial for us.” – C.W.
Mattern & FitzgGerald at Newcombe Estates
Keith Wing believes so strongly in the value of Newcombe Estate that he will start construction there on his own home later this year. Keith is attracted not only to the amenities but also to the intimate hill country environment as the perfect safe place to raise his children. He finds “the community, with tennis and country club atmosphere, unique in the hill country area…really nothing else like it around. And New Braunfels is a booming market.”
With the country club, small number of lots, and deed restrictions protecting his investment, Keith rates this New Braunfels real estate development as highly desirable – and we agree! The people met and friendships made during his builds there are all welcomed bonuses.
And Mattern & FitzGerald have hit on a winning formula. They have already completed 2 homes in Newcombe Estate; their model home is currently underway and scheduled to open in May 2011; and 2 more custom homes are in the design phase getting reading to break ground in the early part of this year… and this is just for Newcombe Estates. Keith Wing attributes much of their company’s success and client satisfaction down to the “processes in place, communication of proper expectations and documentation keeping everyone on track.” Business is good!
New Braunfels Real Estate
The John Newcombe Estate & Country Club is proud offer Mattern & FitzGerald Custom Builders as one of the Preferred Builders. For a tour of the John Newcombe Estate & Country Club, please call Director of Sales, Matt Pierce on 830.625.4002. For personalized attention in custom home building please contact Mattern & FitzGerald at their San Antonio office on (210) 764-7373.